OMQ Help supports your customers in finding answers to their questions quickly and autonomously. With the help of OMQ’s artificial intelligence, its autocompletion, and real-time optimization, your customers will be guided directly to the correct answer.
Are you just starting a coupon campaign and your customers have many questions about it? No problem. OMQ Help places current customer questions at the top of the list in real time, so that your customers don't have to search at all.
Always the right solution
OMQ auto-completion is the navigation system for your service. How does it work? In the background, OMQ learns relevant terms of the knowledge database and generates an interactive map accordingly. With auto-completion, your customers are then guided to the right solution.
Orientation with categories
Sometimes your customers don't know exactly how to describe a complicated problem. With the self-service portal they have the opportunity to narrow down problems by categories. Combined with real-time FAQ and clever auto-completion, your customers will also find the right solution for such problems.
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