Sinch

Sinch, the Customer Communications Cloud, powers meaningful, personalized conversations on your customers’ favorite channels at every step of their journey. Leading brands rely on Sinch as their preferred partner to reach every channel and device on the planet, supported by the Sinch global super network of over 600 direct mobile operator connections. With an omnichannel cloud contact center solution, conversational AI platform, and owned channel APIs in its product portfolio, Sinch offers businesses one of the most comprehensive, customizable customer service solutions to optimize customer experience and drive efficient, scalable operations.

Let's discuss Sinch

No items found.

Level up your CPaaS game!

Customers using Sinch have achieved

Access to all mobile channels with a single solution

With Sinch, your customers can reach you on any channel they want, from messaging channels such as WhatsApp, Instagram, Facebook Messenger, Apple Messages for Business, Telegram, SMS, RCS and more, to voice or video. Plus, all communications can be easily managed through a single API interface.

End-to-end customer service solution

Have your customer service operations running in no time with Sinch’s out-of-the-box customer service solution that has a built-in omnichannel API, channel management capabilities, bot-to-agent transfer, customer data and conversation history, smart routing, AI-powered search, and powerful reporting and analytics tools. Contact Pro integrates with all major CRMs like SAP and Salesforce to make your operations run even more smoothly.

Seamless, future-proof conversations

To help you start with chat or voice bots, Sinch provides many professional services, conversational design being one of them. Creating a natural conversation flow for bots helps your customers ask the right question and get the right answer either from a bot or live agent who takes over the conversations.

Curious about Sinch?

We can tell you all there is to know, help you understand how Sinch compares to the market and provide insights into what's hot in the CPaaS industry right now.

Reach out